We provide free shipping worldwide on all orders. If you would like your items to arrive within 48 hours, you can upgrade to 48 hour shipping, which includes free personalisation (see below).
If you would like to receive your items within 48 hours of placing your order, please select upgraded shipping at checkout. This upgrade also includes personalised laser-engraving on our luxury gift packaging. We will confirm your message with you before completing the personalisation.
We want you to adore your purchases from brendan joseph. As each piece is individually handmade, we do ask that you bear this in mind when making your selection, and if there's a particular thing that excites you about a product that you see in an image (perhaps a bow tie tied with a particular pattern facing out), or if you'd like something slightly different, do let us know before you purchase (or right after), so that we can make sure we give you what you'd love most.
If you purchase a piece as a gift, and the recipient would like to exchange it for a different colour, this can be arranged. It may be possible to exchange the product free-of-charge, provided it is returned in the condition in which it was received.
If, for any reason, the product you purchase falls short of your expectations, or if something happens and your product becomes damaged, we do want you to reach out to us and we will do our best to replace or repair the product for a reasonable charge.